What is Engati?
Revolutionize chatbot creation with Engati’s low-code AI Bot Builder, driven by its DocuSense technology. Empower bots directly by storing documents loaded with information and making web and mobile replies accurate. Transform customer support by automating processes, reducing time, and providing unparalleled customer experiences within seconds.
Engati Features
Engati provides many features to help you create and manage your chatbot efficiently:
Low-Code Bot Builder
Engati’s low-code bot builder makes it easy to build chatbots without much coding, even for people who don’t know much about programming. This feature simplifies development, allowing for faster deployment on multiple platforms.
Engati eSenseGPT
By leveraging Generative AI, eSenseGPT enables the chatbot to comprehend and provide human responses. This creates more natural and natural-sounding conversations, enhancing the user experience.
Natural Language Processing (NLP)
With Engati’s NLP capabilities, chatbots can fully understand and interpret user inputs. This allows for timely answers to an extensive variety of queries, and a seamless flow between the chatbot and the user.
Engati Pros and Cons
Pros:
- Engati’s platform is user-friendly, allowing for easy chatbot creation without extensive technical expertise.
- The integration of eSenseGPT enhances conversational quality, providing more natural interactions.
- Support for multiple channels ensures that businesses can engage customers on their preferred platforms.
Cons:
- Advanced customization may require additional technical knowledge or support.
- Some features might have a learning curve for users unfamiliar with AI tools.
Engati Vs. BotPenguin
Both Engati and BotPenguin are chatbot builder AI tools designed to automate customer service and streamline the business process. Engati emphasizes ease of chatbot creation with features such as its DocuSense proprietary technology, which allows you to create bots by uploading files to get fast NLP responses.
The system enables omnichannel deployment so the user will have a seamless experience across WhatsApp, Facebook, and mobile devices. Through a toolbox for high-touch experiences and a strong emphasis on shortening the development cycle, Engati shines when it comes to efficiency and scale.
BotPenguin, on the other hand, generates leads, makes appointments, and offers 24/7 support. Its bots powered by AI are user-friendly and targeted to marketing, sales, and customer service personnel. BotPenguin also promises productivity with omnichannel solutions and tools such as its AI Chatbot Generator.
I would say BotPenguin sounds like a great fit for companies that want to focus on sales and lead generation, and Engati’s specialized NLP offerings address the more challenging aspects of customer service.
Engati Pricing
Engati’s WhatsApp API pricing comes in three different packages to serve business needs, Here is a summary of the plans and their main highlights:
- Accelerator: ₹7000/qtr (approximately $84): Send WhatsApp messages in bulk with WhatsApp API and manage conversations with WhatsApp Inbox.
- Growth – Custom Pricing: Grow your WhatsApp marketing with advanced chatbot flows and automation.
- Enterprise – Custom Pricing: Build custom WhatsApp plans with eSenseGPT for AI-powered conversations.
Ranging from simple chat to AI-enabled interactions. The plans all have unique capabilities that enable enterprises to scale their offering in order to build stronger customer relationships and optimize communications, visit Engati Pricing for more information.
Engati Use Cases
Engati’s open platform addresses a range of business requirements:
- WhatsApp Marketing: Use Engati’s WhatsApp bot builder to create campaigns that interact with customers directly on their phones, maximizing conversion and interaction.
- AI Chatbot: Create smart chatbots that will answer customer inquiries, help, and automate routine tasks to increase efficiency and satisfaction.
- Shopify Chatbot: Chatbots can be integrated with Shopify stores for product inquiries, order management, and recommendations, to help customers optimize the shopping experience.
Conclusion
Engati is an AI chatbot maker that provides low-code support, advanced NLP, and Generative AI. As it supports multiple channels, like WhatsApp, Messenger, and Telegram, it is a multi-channel platform for companies who want to increase customer engagement and streamline their processes.
