What is Hiver?
Hiver is an AI-powered customer service platform that integrates seamlessly with Gmail, enabling teams to manage customer communications efficiently without leaving their inboxes. By unifying various communication channels and offering a suite of collaborative tools, Hiver transforms Gmail into a centralized help desk solution.
Hiver Features
- Shared Inbox: Manage group emails like support@ or info@ directly from Gmail, allowing teams to assign, track, and collaborate on emails effortlessly.
- Live Chat: Engage with website visitors in real-time through a live chat widget, addressing queries instantly and enhancing customer satisfaction.
- WhatsApp Integration: Support customers on their preferred messaging platform by integrating WhatsApp, ensuring timely and personalized responses.
- Voice Channel: Handle customer calls alongside emails and chats, providing a unified communication experience.
- Automation: Streamline repetitive tasks with automated workflows, such as assigning emails based on predefined rules, to boost team productivity.
- Analytics: Gain insights into team performance with detailed analytics and reports, helping identify areas for improvement.
- Knowledge Base: Create and manage a repository of help articles and FAQs, empowering customers to find answers independently.
- AI Copilot: Leverage artificial intelligence to assist in resolving queries faster by suggesting responses and automating routine tasks.
- Integrations: Connect Hiver with tools like Jira, HubSpot, Salesforce, Asana, and over 100 others to streamline workflows and maintain data consistency.
Hiver’s Free Tools
Hiver offers a suite of free AI-powered tools designed to enhance the efficiency and effectiveness of customer support operations.
- AI Email Writer: Craft clear, professional emails in seconds with this user-friendly AI email writer.
- AI Summarizer: Quickly condense lengthy emails or threads into concise summaries, allowing for faster comprehension and response.
- Customer Support Performance Calculator: Evaluate your team’s performance metrics to identify areas for improvement and ensure exceptional customer service.
Hiver Use Cases
- Customer Support Teams: Manage and resolve customer queries efficiently across multiple channels without leaving Gmail.
- Finance Departments: Collaborate on financial communications securely and track important emails with ease.
- IT Service Management: Handle internal IT requests and incidents systematically, ensuring timely resolutions.
- Human Resources: Coordinate recruitment processes, employee onboarding, and internal communications seamlessly.
Hiver Pricing Plans
- Free Plan ($0/user/month) – Multi-channel shared inboxes, ticketing, live chat, WhatsApp & voice, knowledge base, team collaboration, Slack integration, 24/7 email and live chat support.
- Lite Plan ($24/user/month) – Includes Free Plan features + customer portal, workflow automations, round-robin auto-assignment, SLAs, custom fields, approval workflow, analytics for conversation data, essential integrations.
- Growth Plan ($34/user/month) – Includes Lite Plan features + analytics for team performance, custom reports, advanced integrations.
- Pro Plan ($59/user/month) – Includes Growth Plan features + chatbots, CSAT survey, business hours, Harvey AI, advanced analytics, scheduled data exports, premium integrations & API access.
- Elite Plan (Custom Pricing) – Includes Pro Plan features + skill-based routing, custom roles, HIPAA compliance, single sign-on (SSO), additional success services, custom build hours.
For the latest pricing information, please refer to Hiver’s pricing page.
Conclusion
Hiver is a comprehensive AI-Powered Customer Service Platform that enhances team collaboration and streamlines customer communications directly within Gmail. Its robust features, including shared inboxes, live chat, automation, and AI capabilities, make it an invaluable tool for teams aiming to deliver exceptional customer support.