What is Tidio Copilot?
Tidio Copilot is a free AI assistant, available as a Chrome extension, that integrates seamlessly into your existing helpdesk tools like Zendesk, Intercom, or Gmail. It analyzes customer conversations across live chat, email, and social channels, providing accurate, on-brand reply suggestions in real time. Powered by Anthropic’s Claude, it offers enterprise-grade security (GDPR/CCPA compliant with encryption), supports custom knowledge bases to eliminate hallucinations, and automates up to 30% of your support workload—all without requiring platform changes or extra costs.
Tidio Copilot Features
- Chrome-based AI assistant: Works directly in your browser to support agents without switching platforms or tools.
- Real-time reply suggestions: Analyzes customer queries and offers on-brand, context-aware responses instantly.
- Context learning from internal data: Copilot adapts to your support style by learning from FAQs, help docs, and previous chats for smarter replies.
- Multi-channel support: Handles conversations from email, live chat, Messenger, and other communication platforms.
- Powered by Claude AI: Uses Anthropic’s Claude model to ensure advanced natural language understanding and safe interactions.
- Enterprise-grade security: Compliant with GDPR and CCPA, with full encryption and secure data processing.
- Zero-cost automation: Automates up to 30% of support tickets—without any fees or subscription plans.
- Seamless helpdesk integration: Works with Zendesk, Intercom, Gmail, and other major platforms through the browser.
Tidio Copilot Use Cases
- Customer support automation: Reduce agent workload by letting Copilot handle repetitive or common support inquiries.
- Live chat efficiency: Accelerate response times on your website’s live chat without sacrificing personalization.
- Email response drafting: Quickly generate polished replies to customer emails directly within your helpdesk interface.
- Multi-platform support management: Unify responses across Messenger, email, and live chat through one AI-powered assistant.
- E-commerce support: Resolve shipping, refund, or product questions faster to improve customer satisfaction and conversion rates.
- Helpdesk training support: Assist new support agents with AI-generated responses based on brand tone and internal knowledge.
- Small business scalability: Enable lean teams to handle higher support volumes without hiring additional staff.
Tidio Copilot Pricing Plans
Tidio Copilot is completely free to use via its Chrome extension. It’s designed as an entry point to the broader Tidio platform, which includes advanced features like Lyro, their customer-facing AI that resolves up to 70% of inquiries automatically.
Conclusion
Tidio Copilot enhances customer support by embedding AI directly into your existing tools—no migrations, no friction. It provides real-time, brand-aligned reply suggestions, learns from your help docs, FAQs, and past chats, and automates up to 30% of repetitive queries. With secure architecture and seamless Chrome-based access, Copilot helps teams of any size deliver faster, smarter, and more consistent support without extra cost.
Tidio Copilot – Frequently Asked Questions (FAQ)
Do I need to change my helpdesk platform to use Copilot?
Not at all. Copilot integrates directly into your existing tools like Zendesk, Gmail, or Intercom through your browser.
Is Tidio Copilot really free to use?
Yes, Tidio Copilot is completely free via its Chrome extension, with no hidden fees or subscriptions.
Can it learn from my company’s documents?
Yes, you can upload help docs, FAQs, and previous chats so Copilot can generate more accurate and context-aware replies.
What kind of AI powers Copilot?
Copilot is powered by Anthropic’s Claude, a secure and advanced AI model known for natural, brand-safe responses.
Does it support data privacy and compliance?
Absolutely. Copilot is fully GDPR and CCPA compliant, with encrypted processing and enterprise-grade security.
