Aircall

What is Aircall?

Aircall is an AI-powered cloud phone system built for sales and customer support teams. It unifies calls, SMS, WhatsApp, IVR, call routing, analytics, and integrations into a single platform. With features like AI Assist, AI Voice Agents, conversation intelligence, and 100+ integrations, Aircall helps businesses improve connection rates, streamline customer conversations, and scale communication across global teams.

Top Features of Aircall

• AI Assist: Real-time AI support that offers call summaries, key topic recognition, action items, sentiment analysis, talk-to-listen ratios, call scoring, CRM logging, and automated email follow-ups. Perfect for teams looking to improve coaching and conversation quality.
• AI Assist Pro: Adds live transcription, live prompting, custom call scoring, custom call summaries, sales playbooks, CRM linkage for playbooks, and detailed contact insights. Designed for high-impact sales and support conversations.
• AI Voice Agent: A 24/7 autonomous voice agent that answers calls, handles FAQs, collects caller details, routes calls, and transfers conversations to human agents when needed. Ideal for reducing missed calls and improving lead qualification.
• Call Center Software: Everything needed for sales and support: call routing, call queues, IVR, call recording, shared inboxes, internal notes, and escalation flows.
• SMS, MMS & WhatsApp Messaging: Communicate across multiple channels, including WhatsApp (3B+ users), directly inside Aircall’s unified hub.
• Advanced Analytics & Monitoring: Track outbound activity, unanswered calls, agent performance, call duration, heatmaps, advanced filters, and exportable dashboards. Analytics+ unlocks unlimited history and deeper sales/support insights.
• Integrations Ecosystem (100+ apps): Works seamlessly with Salesforce, HubSpot, Zendesk, Intercom, Shopify, Monday.com, Gorgias, Microsoft Teams, and many more tools critical for business workflows.
• Easy Setup & Use: Claim numbers, connect integrations, and manage your phone system in seconds. Designed for simplicity across sales and support teams.
• Global Phone Numbers & VoIP Apps: Modern VoIP softphone apps available on desktop, iOS, and Android, with global number coverage and reliable call quality.

Who Should Use Aircall?

• Sales Teams: Perfect for outbound and inbound calls, AI prompting, live insights, power dialer, voicemail drop, and CRM-connected workflows.
• Customer Support Teams: Manage cross-channel conversations (calls, text, WhatsApp) with shared inboxes, routing, queues, and AI insights to boost resolution rates.
• Small Businesses: Easy to set up, integrates with essential tools, and offers automation without complexity.
• Medium & Large Teams: Suitable for scaling operations with advanced analytics, dedicated onboarding, and enterprise-grade performance.
• Industries with high communication volume: Such as education, financial services, healthcare, marketing & advertising, ecommerce, and IT operations.

Aircall Pricing Plans

• Essentials — $40 per license/month: Core phone system with AI transcripts, SMS/MMS, IVR, call recording, click-to-dial, unlimited inbound calls, 100+ integrations, API access, softphone apps, and unlimited simultaneous outbound calls.
• Professional — $70 per license/month: Adds Salesforce CTI, mandatory call tagging, live monitoring, advanced analytics, queue callback, smart routing, advanced sales features like Power Dialer & Voicemail Drop.
• Custom — Contact Sales: For large organizations with 25+ licenses: unlimited outbound calls, white-glove onboarding, developer-level API support, dedicated SLA, and single sign-on.

Aircall Add-Ons

• AI Assist — $9 per license/month: Adds AI summaries, sentiment analysis, call scoring, talk-to-listen ratios, trending topics, and CRM logging.
• AI Assist Pro — $49 per license/month: Includes everything in AI Assist plus live transcription, live prompting, custom scoring, sales playbooks, CRM playbook logging, and contact insights.
• AI Voice Agent — From $0.49/minute: Offers a 24/7 AI agent for autonomous conversation handling, FAQ answering, call intake, and transfer to human agents.
• Analytics+ Add-On — $15 per license/month: Provides unlimited history, advanced filters, drill-down dashboards, heatmaps, and real-time monitoring for data-driven teams.
• WhatsApp in Aircall — $10 per license/month: Enables WhatsApp messaging in 180+ countries with shared inboxes, templates, CRM logging, and unified multichannel view.
• Aircall for Salesforce Voice — $30 per license/month: Adds full Salesforce Voice integration with intelligent routing, real-time transcription, call pop-ups, transfers, and supervisor monitoring.

For the latest pricing information, please refer to Aircall’s pricing page.

Conclusion

Aircall is an AI-powered customer communications platform that brings calling, messaging, AI insights, and global connectivity into one streamlined hub. With tools like AI Assist, AI Voice Agents, WhatsApp integration, and deep CRM connections, it helps sales and support teams work faster, communicate smarter, and deliver more personalized customer experiences. Whether you’re scaling a support operation or boosting sales performance, Aircall provides the intelligence, reliability, and automation needed to build stronger customer conversations at every stage.

Aircall Frequently Asked Questions