What is Tidio?
Tidio is an AI-powered customer service platform that combines live chat, chatbots, and email marketing tools to enhance customer support and engagement. It serves over 300,000 businesses, including notable companies like Lacoste and ADT Security. Tidio offers real-time assistance and automated responses, ensuring customers receive prompt and accurate information.
Tidio Features
- Live Chat: Provides real-time communication with website visitors, enhancing customer engagement and support.
- AI Chatbots: Automates responses to common inquiries, offering 24/7 assistance and reducing the workload on support teams.
- Email Marketing: Allows businesses to create and manage email campaigns, facilitating targeted communication with customers.
- Ticketing System: Converts customer interactions into tickets, streamlining issue tracking and resolution.
- Integrations: Seamlessly integrates with platforms like Shopify, WordPress, and various social media channels, ensuring a cohesive customer service experience.
Tidio Use Cases
- E-commerce Platforms: Enhances customer support and boosts sales through real-time assistance and personalized recommendations.
- Service-Based Businesses: Manages client inquiries efficiently, schedules appointments, and provides instant support.
- Educational Institutions: Assists in handling student queries, disseminating information, and automating routine administrative tasks.
Tidio Pricing Plans
- Free Plan ($0/month): Unlimited handled conversations (chat widget setup required), 50 AI-handled conversations per month, 100 visitors per month.
- Starter Plan ($29/month): 100 handled conversations, basic analytics, live visitors list, operating hours, live chat support.
- Growth Plan ($59/month): Up to 2000 handled conversations, advanced analytics, Tidio power features, no branding (add-on), permissions.
- Plus Plan ($749/month): Custom quota of handled conversations, dedicated success manager, custom branding, multi-site, departments, multilingual support, OpenAPI.
- Premium Plan ($2999/month): Unlimited handled conversations, 50% guaranteed Lyro AI resolution rate, premium support, super admin role, analytics & monitoring, Lyro as a managed service.
For the latest pricing information, please refer to Tidio’s pricing page.
Conclusion
Tidio offers a comprehensive suite of tools designed to enhance customer service through AI-driven solutions. Its flexible pricing plans and robust features make it a valuable asset for businesses aiming to improve customer engagement and streamline support operations.
