What is Tray.ai?
Tray.ai is an enterprise-grade, AI-ready integration and automation platform (iPaaS) designed to help organizations build, deploy, and scale intelligent AI agents and workflows. Leveraging its low-code interface and AI augmentations, Tray.ai allows teams to integrate business systems, embed AI, and automate complex processes quickly, securely, and with governance across the tech stack.
Top Features of Tray.ai
- Merlin Agent Builder: Build AI agents with memory, context, and governance that can be deployed across Slack, web, or APIs.
- AI-augmented Low-Code Builder (Merlin Build): Create workflows and integrations with AI suggestions, auto-documentation, and best-practice guidance.
- AI Palette & Flexible AI Integration: Easily integrate, swap, or test different LLMs and AI tools with native vector database support for RAG, search, and AI enhancement.
- Tray Build & Tray Code: Offers both low-code (for citizen automators) and full-code interfaces (for developers) to build integrations with agility.
- Tray Chat (Conversational Automation): Transform natural language requests into automated tasks with over 600 connectors, powered by Merlin AI.
- Secure Enterprise Core & Governance (Merlin Guardian): Provides data masking, audit trails, and compliance features for safety and transparency.
- Extensive Connectors & Data Integration: Seamlessly integrate with hundreds of apps, databases, and leverage drag-and-drop UI to build pipelines 10× faster.
Who Should Use Tray.ai?
- Enterprise IT & Integration Teams: Build scalable AI-powered workflows and automation with governance across systems.
- Business Technologists & Citizen Automators: Use low-code tools to create workflows without relying on developers.
- Tech & Ops Leaders: Want modular, fast AI adoption with control and visibility.
- Support & Operations Departments: Deploy AI agents for tasks such as ITSM, lead scoring, or support ticket triage.
- Developers & Embedded Platform Teams: Use Tray Code or Embedded Bundles to offer integrations as products to end-users.
Tray.ai Pricing Plans
Tray.ai does not list fixed prices on its website. Instead, pricing is calculated based on a combination of your chosen plan, usage, and add-ons.
- Pro: Best for mission-critical use cases within a single team. Includes 3 workspaces, 7-day log retention, and pairs with Merlin Agent Builder.
- Team: Suitable for multiple use cases within a department. Includes 20 workspaces, access to all add-ons, and pairs with Merlin Agent Builder.
- Enterprise: Designed for multiple departments, customers, and partner integrations. Includes all add-ons, access to the Embedded Bundle, and pairs with Merlin Agent Builder.
- Embedded Bundle: Ideal for companies creating turn-key integrations for end users or partner ecosystems. Features include Configuration Wizard, Solution Instances, Custom JS, and API Suite. (Requires Enterprise package).
For the most accurate pricing information, please refer to Tray.ai’s official pricing page.
Conclusion
Tray.ai stands out as a powerful enterprise platform for AI-driven workflow automation and integrations. With features like the Merlin Agent Builder, low-code and no-code tools, conversational automation, and enterprise-grade governance, it enables teams to build and scale AI-powered processes quickly and securely. Whether you are an IT leader, a business technologist, or a developer embedding integrations, Tray.ai provides the flexibility, scalability, and control needed to transform complex workflows into intelligent, automated systems.
